Question 1

Where do I meet my chauffeur?

Accepted Answer

For flights arriving at Terminal 1, meet your chauffeur at the bottom of the escalator.  For flights arriving at Terminal 3, meet your chauffeur at the baggage carousel.

Question 2

How do I identify and meet my chauffeur?

Accepted Answer

Your chauffeur will have a sign with your name on it.  Please look for him/her. If you cannot find him/her right away, please call us 702.462.6600 and we will call them.

Question 3

What if my flight is early, late, delayed, or changes gates?

Accepted Answer

At Omni, we check your flight status repeatedly to make sure our chauffeurs know your updated arrival information and respond accordingly. With the flight number you provide at the time of booking, we track your flight to make sure we are waiting at the right terminal at the right time for a seamless pickup.

Question 4

I’m arriving at the airport and it may take some time to get my bags. Is any waiting time included in my reservation? Is “waiting time” ever charged?

Accepted Answer

We check the status of your flight so we time our dispatches accordingly. Once our chauffeur arrives at the terminal and your plane has landed, your charged time will begin.

Question 5

What is the cancellation policy?

Accepted Answer

You may cancel up to 48 hours ahead of your scheduled pick up for a full refund. Within 48 hours you may cancel but will be charged the full amount of your ride.

Question 6

Can I book a roundtrip?

Accepted Answer

During the reservation process, you will be asked if you would like a return ride. The cost of the return to the airport is roughly $5 USD less than the cost of your pick up.  The difference is no parking fee.  You will have a chance to review your total cost prior to finalizing your reservation.

Question 7

What types of vehicles do you have?

Accepted Answer

We offer a range of vehicles from luxury sedans, town cars, SUVs, limousines, vans, and mini buses. Please check our “fleet & rates” page to see our full vehicle offerings.

Question 8

When does my credit card get charged for the service? Can I pay cash to the chauffeur?

Accepted Answer

We pre-authorize the card 4 hours before the ride and if it is declined we do not send the car until we speak to the passenger. The card is then charged the full amount after the ride is completed.

Question 9

What are your surcharges?

Accepted Answer

We have a 3% passenger tax on your base rate, as well as a $5 flat airport parking fee. Finally, there a $5 per hour charge for fuel.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards including Visa, Mastercard, American Express, and Discover.

Question 11

What are your hourly rates?

Accepted Answer

For our luxury sedans and SUVs, the hourly rate is $55, and for our Limousines the hourly rate is $75. For all other vehicles including vans and minibuses, please visit our “fleet & rates” page for more information.

Question 12

Do you provide alcohol/champagne in your limousines?

Accepted Answer

We do not. But you can bring your own and we can provide ice and glasses only upon request. Please add this request in the comments section of your reservation.

Question 13

Can I book a limo for my Prom?

Accepted Answer

Yes. Please Note: There is an 8 hour minimum. If you're not 18 or over, then you must have a chaperone that is 18 or over, and who will travel with you. This person must show proof of age at pick up. If at the time of pick up, there is no chaperone present, we will not be able to proceed with the reservation. You will also be charged in full for the reservation.

Question 14

Can you take me outside of Nevada?

Accepted Answer

Yes, we will drive you almost anywhere.  Please specify pickup and drop-off locations on our reservations page for a detailed price. You can email or call us as well.

Question 15

What if I have not received my confirmation email?

Accepted Answer

If you have not received your confirmation email within 1 hour of booking, please contact us and we will resend.

Question 16

How much should I tip my chauffeur?

Accepted Answer

A 20% chauffeur gratuity is included in your reservation price. Any additional tips may be provided in cash and are 100% at the discretion of the customer.

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